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Nearly 77,000 of National Grid's customers are in repayment plans, up from 38,000 in 2020. We will use this information to improve the site. If the temperature falls to a certain level, will that help prevent disconnection? If you are covered by the moratorium and have an outstanding bill with spring approaching, it is important that you contact your utility to make arrangements and discuss what can be done to keep your service on. Disconnection can still happen under certain circumstances (such as an emergency, fraudulent use of services, meter tampering, or if the consumer requests it). If you have not paid, or if you are behind in paying, your utility bills, the company can shut off the service to your home. Essentials like food for her two daughters and 1-year-old grandson take priority, so the Chicago resident hasn't been able to pay her utility bills since 2021. And many of those homes could have their gas or electricity shut off in a few weeks. This public information pamphlet was edited by Neighborhood Legal Services Association and produced by Pennsylvania Legal Aid Network, Inc.

After that date, you may be at risk of disconnection if you are unable to pay your bill. Authored By: Pennsylvania Legal Aid Network, Inc. Pennsylvania Accepting Applications for Homeowner Assistance Fund, Custody Proceedings - Representing Yourself, Divorce Proceedings - Representing Yourself, Get the latest news items of interest to the legal aid community and it's clients on PALegalAid.Net. Under a budget plan, your payments are averaged so that each monthly payment is the same. To assist residential and commercial customers with past due balances related to COVID, the District applied for and received funds from the California Water and Wastewater Arrearage Payment Program to cover past-due drinking water balances that were accrued between March 4, 2020, and June 15, 2021. Your utilities cannot be shut off during the entire time from when you tell your utility company of your disagreement until a final decision is made, provided you arrange to pay that part of your bill(s) that you don't dispute. The percentage increase in arrearages for lower-income Massachusetts residents was smaller than it was for those who earn more, Harak said.

A partial payment shows the utility that you are making a good-faith effort to keep your energy bill under control. In addition to LIHEAP, states, municipalities and community organizations can draw on certain coronavirus relief measures -- including the roughly $45 billion Emergency Rental Assistance program and the $350 billion State and Local Fiscal Recovery Funds -- to address home energy costs. Residential cable and internet customers with school-aged children had until December 31, 2021 to apply for assistance, sign up for deferred payment agreements with their provider, and address any unpaid balances in order to avoid disconnection. Here's what else it did, Why many Americans continue to struggle despite trillions of dollars in pandemic aid, Black and Hispanic Mass. That's up from $342 million last year. Last month, she received a notice from her gas company that it would, "To get cut off in the wintertime, we are going to be cold," said Ingram, 49, a former restaurant manager. For additional help, the Department of Community Affairs (DCA) has a variety of programs that can help with energy bills, water and sewer bills, rent costs, eviction prevention, and more. But it isn't expected to meet the need. There are also programs that can help you pay your utility bills if you qualify for assistance. Many people in Massachusetts struggle to pay their utility bills. Copyright 2022 State of Indiana - All rights reserved. GBH News brings you the stories, local voices, and big ideas that shape our world. If you need help paying your utility bills or your arrears, contact your utility company about assistance programs and payment plans, or visit BPU's "Assistance Programs" page for information about programs that can help. The utility shutoff grace period ended on March 15, 2022 for all water, electric, and sewer customers. "We're trying to get them so they don't get to the point where their electricity bill is just astronomical, and it becomes really, really difficult to catch up.".

It's an "absolute last-resort measure," he said. The pandemic relief funds, meanwhile, have different eligibility criteria and can help a wider swath of households, including middle-income families who don't qualify for LIHEAP. An additional $4.5 billion in. Massachusetts utility customers collectively owed nearly $675 million in overdue gas and electric bills. cities and towns are seeing sharp increases in their budgets. Most are. The expanded child tax credit briefly slashed child poverty. Just over 11,000 ComEd customers have been disconnected since the company started shutting off power again on April 5. Those with higher incomes can enter a separate program that allows them to pay off their balances within six months, Lawrence said. Do not include sensitive information, such as Social Security or bank account numbers.

Although each company's CAP is called by a different name such as 'CAP Rate', 'CRP, or 'On-Track', they each provide discounts to the monthly bill as well as past debt forgiveness in exchange for the customer making regular monthly payments. Bundle up.' In other words, if you were not able to settle your dispute with your utility company, you can make an informal complaint by calling the PUC toll free at (800) 692 7380 or by writing to them at Bureau of Consumer Services, Pennsylvania Public Utility Commission, P. O. change climate atmosphere gas effects warming global

) or https:// means youve safely connected to the official website. The Department of Community Affairs (DCA), Department of Human Services (DHS), Board of Public Utilities (BPU) or any other State agency administering a utility assistance program will notify utility service providers of the customers who have applied for an assistance program and are eligible for this grace period while awaiting their application determination. A recession is also likely, said the economist. [Thats] in part because many of those customers had been current on their bills until COVID devastated their lives, Harak said. However, most companies have started shutting off service to higher-income customers, beginning with those with the largest overdue balances in April and then broadening it to more people. Friday: 7:30am-4:00pm A spike in natural gas prices this winter has made things even more challenging. Here is a summary of frequently asked questions: Does Indiana law prohibit utilities from disconnecting customers in the winter? If you think that you could be a Victim of Crime, help is available. Box 3265, Harrisburg, PA 17120. Determining how many customers are being disconnected from their utilities is no easy task since there's no nationwide clearinghouse collecting the information. This pamphlet is meant to give you general information and not to give you specific legal advice. Over three quarters of a million Massachusetts households were behind on their utility bills at the end of of December, according to a report published Wednesday by the National Consumer Law Center, a Boston-based nonprofit. At-risk residents first receive a series of notices over 50 to 60 days to encourage them to join a repayment program. We couldn't do it without you. Would you like to provide additional feedback to help improve Mass.gov? Your feedback will not receive a response. Stream GBH's Award-Winning Content For Parents And Children. Follow us so you don't miss a thing! The length of the payment agreement is determined by law. Details on applying for help are online here. A lock icon ( Contact your utility company or the Community Action Program serving your area in order to apply or to get more information. an attempt to contact you or an adult in your household personally at least three days before the shut-off; an attempt to contact you or an adult in your household at the time of the shut-off.

Top-requested sites to log in to services provided by the state. Source: Executive Order No. The states annual winter moratorium on shutting off utilities for low-income residents who havent paid their bills expires in mid-March amid sky-high gas and oil prices. Some Mass. Yes, but only on certain conditions. Use of the toll free number, before termination, will provide you with immediate protection against shut off.

But I've felt the pinch," said Fuller-Jones, a research analyst, noting that it costs more than $50 to fill up her car. Your service may not be shut off if someone in your home is seriously ill or has a medical problem that will get worse if you lose utility service. Please use the information found in this brochure carefully since the law is constantly changing and the information may not accurately reflect any changes in the law that occurred following the creation and publication of the brochure. Mon-Thurs: 7:30am-4:30pm "It doesn't help to make a payment that's only significant enough to keep the person connected for maybe a month and then next month they get disconnected.". If not, you can get a formal complaint form by contacting the PUC. Let us know what you think of our site or make requests for new content. Many folks who lose service are later reconnected. Local authorities, municipal or public utilities, and rural electric cooperatives must continue providing electric, gas, sewer, or water service to residential customers who applied for utility assistance before June 15, 2022, but have not yet received a decision on their application. This page is located more than 3 levels deep within a topic. * This pamphlet deals only with utility companies covered by the PUC. Many utility companies also voluntarily stopped shutting off customers. Everyone who qualified for assistance and applied this year was able to receive it, he noted. But the amount of the arrearages had grown to $279 million as of March, up from $190 million in February 2020. Also, it is waiving reconnection fees. It also does not apply to water, sewage disposal, or telecommunications service providers. ", The family was not disconnected in 2021, thanks to LIHEAP, which also covered much of, "Thank goodness, I only drive from home to work. It is produced in cooperation with Pro Bono Net and legal aid organizations, bar associations, community organizations and government agencies throughout Pennsylvania and the United States. This form only gathers feedback about the website. If you have some other utility problem that you can't work out with the company (for example, your bills are unusually high or you can't get utility service), call (800) 782 1110. All customers with a past due balance can enroll in a payment program regardless of their income level. Podcast. I don't do too much other than that. Each electric and gas company has a Hardship Fund to which low-income customers may apply in order to avoid shut-off or to have service reconnected. The last time it cut off electricity in the fall, enrollment in deferred payment arrangements nearly doubled. An estimated 3.5 million people were disconnected in 2020 and 2021 in 32 states plus the District of Columbia, according to data gathered by Jean Su, director of the energy justice program at the Center for Biological Diversity. The winter moratorium on shut-offs only applies to lower-income residents, whose income is at or below 60 percent of the states median income. The grace period preventing shutoffs of residential cable and internet for customers with school-aged children ended on December 31, 2021. Indiana law leaves these decisions entirely to the utility and its discretion. Get Legal Help from the your local legal aid office from the Pennsylvania Legal Aid Network. The Weatherization Assistance Program and the Residential Low Income Usage Reduction Program are free services provided to eligible low income utility customers.

Illinois, for instance, has a total of $372 million to spend on assistance, including the state Utility Disconnection Avoidance Program, which launched last year to help lower-income residents, according to Larry Dawson, CEO of the Illinois Association of Community Action Agencies.

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